Returns Policy
In the very unusual and unlikely event that any items are received damaged or in faulty condition, we will replace free of charge. Please ensure you contact us via email at upon receipt of damaged or faulty items.

We are happy for you to return any items which are purchased in error within 30 days of purchase. However these must be unopened and undamaged condition. Return postage costs are to be met by the buyer and we advise customers to ensure returned packages are tracked and signed for as we cannot be held responsible for any items that go astray in the post.

Refunds will be paid within 30 days of receipt of the returned order and will be made using the same method as the payment was originally received.
Our Returns address is 
The Izumi Pens Company
Brockton Avenue,
NG24 4TH